Shipping policy

Question: What should I do if my package arrives damaged or does not arrive at all?

Answer: All lost and damaged claims must be received within 2 weeks of delivery date. 

Lost packages: Claims are handled in accordance with the carrier’s lost package policy and timelines. We will review tracking details and work with the carrier to determine next steps.

Damaged packages: All damaged package claims must include photo evidence in order to proceed. Please provide clear photos of the product, packaging, and shipping label.

Question: How long does it take to receive my order?

Answer: Once your package is with the shipping carrier, we have limited control over its speed, condition, or whereabouts.

For specific questions regarding transit or delivery, please contact the affiliated carrier directly. For damaged or lost package claims, please reach out within 2 weeks to ship@erewhon.com for assistance.

During the holiday season, many shipping carriers experience a significant increase in volume, which can result in delays, especially when compounded by adverse weather or road conditions. We appreciate your patience and understanding during this time.